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Refund Policy

_Last updated: 04 April 2026

Thank you for purchasing digital materials from Mohamed ELAdawi.

Please read this Refund Policy carefully before making a purchase.

1. Digital Product Nature

All products sold through this website are digital products.

Because digital files can be accessed, downloaded, or retained immediately after purchase, refunds are generally limited.

2. General Refund Approach

Refund requests are reviewed case by case.

A refund may be considered in situations such as:

  • duplicate purchases
  • accidental multiple charges
  • failure to receive the purchased file
  • corrupted or inaccessible file delivery
  • significant technical issue preventing access to the purchased material

In many cases, support will first try to resolve the issue by re-sending the file, correcting the delivery issue, or helping the customer access the product successfully.

3. Non-Refundable Situations

Refunds will generally not be granted in the following cases:

  • you changed your mind after purchase
  • you no longer need the material
  • you expected a different topic or depth that was already reasonably described before purchase
  • you purchased by mistake but already accessed or downloaded the product
  • you are unable to use the file due to software, device, or user-side limitations not caused by the product itself

4. Product Description Responsibility

Customers are encouraged to review the product description carefully before purchasing.

If you are unsure about a product, please contact us before making the purchase.

5. Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us and the duplicate charge may be refunded after verification.

6. Failed Delivery or Access Problems

If you do not receive the product or face a genuine access problem, please contact support first.

Reasonable effort will be made to help you receive and access the purchased file before a refund decision is made.

7. Refund Request Timeframe

If you believe you are eligible for a refund, please contact us within 7 days of purchase.

Requests submitted much later may not be eligible unless there is a clear technical or billing issue.

8. How to Request a Refund

To request a refund, please contact:

mohamedeladawyashour@gmail.com

Please include:

  • your full name
  • the email used during purchase
  • the product name
  • the date of purchase
  • the reason for the refund request

9. Payment Provider / Merchant of Record

Payments may be processed through a third-party payment platform or merchant of record.

Any approved refund may be issued through the original payment method, subject to the payment provider’s processes and timelines.

10. Policy Updates

This Refund Policy may be updated from time to time.

Any changes will be posted on this page with the revised effective date.

11. Contact

For refund or access-related questions, please contact:

MOHAMED ELADAWI
Email: Mohamedeladawyashour@gmail.com
Website: https://www.mohamedeladawi.com/